Frequently Asked Questions

Everything you need to know about your Luvme Hair journey.

How long does shipping take for my order?

Orders are typically processed within 24 hours. Domestic shipping usually takes 3-5 business days, while international shipping can take 5-10 business days depending on your location.

What is your return and exchange policy?

We offer a 30-day return policy for items in their original, unaltered condition. To maintain hygiene standards, hair that has been cut, colored, or chemically treated cannot be returned.

Is Luvme Hair made from 100% human hair?

Yes, all our wigs and bundles are crafted from 100% high-quality human hair, allowing you to style, wash, and dye them just like your natural hair.

Do you offer flexible payment options?

Absolutely. We support major credit cards, PayPal, and buy-now-pay-later services like Afterpay and Klarna so you can split your purchase into interest-free installments.

How do I maintain and care for my wig?

We recommend using sulfate-free shampoos and deep conditioners. Avoid excessive heat styling and store your wig on a mannequin head when not in use to maintain its shape and longevity.

Can I track my package in real-time?

Yes, once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.